A Diebold Users Group


TAG Membership Benefits

Download the TAG Membership Brochure here! For just US $395 a year, TAG offers members a variety of benefits including:

Education Class Discounts

As a TAG member, you'll receive:

  • 40% off Diebold Nixdorf customer education courses held at Diebold Nixdorf headquarters in Canton, OH
  • 20% off courses held at the customer's site

Diebold Nixdorf Education Classes can help your institution realize a long-term return on their investment by having employees learn more about Diebold Nixdorf technology through hands-on lab and class sessions taught by experts

Diebold Nixdorf TAG Technical Assistance Hotline 1-800-323-2741

Access to this hotline will help keep your ATMs running at peak efficiency. Hotline representatives can assist you with:

  • Status byte/error code interpretations
  • Field Change Order (FCO) information
  • General operational consultation on clearing bill jams, replacing paper and clearing money-in-drawer faults
  • Helping to identify whether problems are machine or network related.

Diebold Nixdorf TAG Technical Assistance Hotline Hours: 

Monday through Friday 8:00 A.M. - 9:00 P.M. (EST) Saturday & Sunday 9:00 A.M. - 5:00 P.M. (EST)

Accessory Product Discount

Receive discounts on all standard product in the DieboldDirect ATM Branch Supplies & Accessories Catalog. Order over the phone at 1-800-222-6900 or order online at www.diebolddirect.com (minimum order $50). The more you order, the more you save. (See table below.) Your savings over the year will more than pay for your TAG membership!

Order AmountDiscount
$100 - $24910%
$250 - $1,49915%
$1,500 or more20%

TAG National Conference Discount

TAG members receive a sizable discount on their registration fee when attending the TAG National Conference, one of the finest, most comprehensive national conferences. This multi-day event features keynote speakers and pertinent, educational sessions on relevant subjects concerning the industry today. The event offers members maximum peer interaction... an outstanding networking opportunity!

Free Membership Directory

This free reference directory, updated monthly, gives you address, email and telephone information for other TAG members. It also includes information on how other members are using their network and ATMs. This allows you to contact members well versed in a particular area, such as static or motion screen advertising, so you can continue to enhance and grow your services. An excellent resource! The TAG Membership Directory is now available online. Call the TAG Member Hotline at 330-305-9666 or email info.tagdn@gmail.com to learn how to use this benefit.

TAG LinkedIn Site

Members have access to a controlled LinkedIn group to post questions and comments with instant response from other members.

E-mail Distribution List

As a TAG member, you can e-mail the entire TAG membership for advice or feedback using the TAG e-mail distribution list. Call the TAG Hotline at 330-305-9666 or email info.tagdn@gmail.com for more details on how to use this benefit. Recent questions and answers are now available online. 

TAG Newsletter

You and your alternate representative will each receive a complimentary copy of the TAG Newsletter four times a year. In the newsletter, you'll learn the most efficient ways to operate your ATMs and receive valuable insight to keep you current on the technical and practical issues faced while running a modern ATM network in a world of ever-changing technology. Recent issues of the TAG Newsletter are available online. Call the TAG Member Hotline at 330-305-9666 or email info.tagdn@gmail.com to learn how to use this benefit.

TAG Membership Informational Conference Call

Periodically, TAG, along with our friends at Diebold Nixdorf, is sponsoring informational conference calls on current topics that affect our industry. In order to participate in these free calls, you will need to call the TAG Hotline to register. To maximize effectiveness, the number of participants will be limited. Click here for details on the next scheduled call.

TAG Escalation Procedures

As a TAG member, you gain access to escalation procedures that can help you resolve issues not satisfactorily resolved at the local level. This service is easy to use and provides Diebold Nixdorf the means to focus on the issue and coordinate resources necessary to bring about timely resolution.

Membership Hotline/Email

Feel free to call the TAG Membership Hotline at 330-305-9666 or email us at info.tagdn@gmail.com any time you have questions about TAG or TAG membership.


Event Calendar

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TAG Tips

Use your logon ID and password to access the "Members Only" area of the TAG Web site. If you need a password, email info.tagdn@gmail.com or call 330-305-9666.

TAG Sponsors

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